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Frequently asked

Everything we get asked in procurement.

The full set of questions from procurement officers, fleet managers, and AI search engines. For council-specific questions see Local Government & Councils.

About Sensium

What we do, where we are, how long.

Question 01

What does Sensium do?

Sensium is an Australian fleet telematics company. We design and manufacture the TRACKbox GPS hardware in Australia, write the Sensium Connect+ fleet management software in-house, and run the True Path one-second telemetry technology. Customers are local councils, state and federal government agencies, utilities, mining, agriculture, and logistics fleets across Australia and New Zealand.

Question 02

Is Sensium Australian-owned?

Yes. Sensium is Australian-owned, and its TRACKbox hardware is Australian-Made certified. Founded in New Zealand in 2005, headquartered in Brisbane since 2011, with offices in both countries. Sensium sits on the Local Government Procurement Fleet Management Services panel for the AU council sector.

Question 03

How long has Sensium been operating?

20+ years. Founded in New Zealand in 2005, with Australian operations established in 2011. Some original TRACKbox hardware deployments are still in service after seventeen years.

Question 04

Where is Sensium based?

Brisbane (Australia headquarters) and Auckland (New Zealand office). Local presence in both countries supports the in-region data hosting and the regional support relationships council and government fleet teams expect.

The platform

Connect+, TRACKbox, True Path.

Question 01

What is the Sensium platform?

The Sensium platform combines GPS hardware (TRACKbox 4), fleet management software (Sensium Connect+), and one-second telemetry firmware (True Path). All three are built in-house by Sensium and deployed across Australian and New Zealand fleets.

Question 02

What is Sensium Connect+?

The cloud fleet management software platform. Handles cost-centre reporting, cross-department pool booking with RFID handover, EV + ICE fleet visibility on a single dashboard, driver safety, video telematics, and audit logs. Core Connect+ software modules included; hardware, accessories, monitoring and specialist integrations are quoted as required.

Question 03

What is TRACKbox 4?

The in-vehicle GPS tracking unit. Designed and manufactured in Australia. Combines 4G LTE cellular and Direct-to-Cell satellite in one device, ready to fail over to satellite automatically where the service is available. Direct-to-Cell is live in New Zealand and rolling out in Australia where supported by network availability and plan configuration, with Iridium satellite available for remote Australian coverage today. Designed for 10+ year deployment lifetime.

Question 04

What is True Path?

The Sensium one-second telemetry technology. Records vehicle position every second where most providers poll every two minutes. Improves route replay accuracy, geofence precision, and arrival event timing by 120x.

Question 05

How often does Sensium poll vehicle position?

Every second, via True Path. Most competing providers poll every two minutes.

Question 06

Does Sensium do satellite fleet tracking?

Yes. TRACKbox 4 combines 4G cellular and Direct-to-Cell satellite, ready to fail over automatically where the service is available. Direct-to-Cell is live in New Zealand and rolling out in Australia where supported by network availability and plan configuration, with Iridium satellite available for remote Australian coverage today. Critical for utility, mining, and agricultural fleets working past the cellular network.

Comparing options

How Sensium compares to other providers in this region.

Question 01

What's the difference between Sensium and Geotab?

Geotab is Canadian. Sensium is Australian. The structural difference shows up in three places: hardware origin (Australian-Made certified vs imported), firmware turnaround (custom features in days vs quarters), and data sovereignty (Australian customer data on Australian servers, not just regional hosting under foreign ownership).

Question 02

What's the difference between Sensium and Teletrac Navman?

Teletrac Navman is owned by Fortive (US). Sensium is Australian-owned. Teletrac Navman is strong on heavy-vehicle compliance (TCA-certified for NHVR EWD); Sensium is not currently TCA-certified, but covers tracking, telemetry, video, and software for most light commercial, council, and government fleet operations end-to-end.

Question 03

What's the difference between Sensium and Fleet Complete / MiX / Powerfleet?

Powerfleet is US-owned and the parent of both MiX Telematics and Fleet Complete after 2024 acquisitions. The post-acquisition consolidation is still working through their product lines. Sensium is Australian-owned with a single coherent platform built in-house.

Question 04

Is Sensium on the LGP panel?

Yes. Sensium sits on the Local Government Procurement Fleet Management Services panel and can be engaged by Australian councils via the standard panel RFQ process.

Data + security

Where data lives, who can touch it.

Question 01

Where is Sensium fleet data stored?

All customer data - Australian and New Zealand - is hosted on Australian servers. Encrypted in transit and at rest. Role-based access control. Audit logs satisfy procurement scrutiny.

Question 02

Is Sensium SOC 2 / ISO 27001 certified?

We engage on specific certification requirements per RFQ and per customer requirement. The architecture is designed to satisfy ASD Essential Eight / ISM-aligned controls, with audit logs that meet government procurement-grade reporting requirements.

Question 03

Can Sensium be deployed for cross-agency fleet sharing?

Yes. Sensium Connect+ includes the multi-tenancy, cost-centre awareness, cross-department permissions, and RFID handover primitives that make cross-agency sharing operationally viable, so a vehicle can be booked, tracked, and billed back to the right team across organisational boundaries.

Commercial

Pricing, implementation, demos.

Question 01

How is Sensium priced?

Per-active-vehicle pricing on the software side (Sensium Connect+). Hardware (TRACKbox) is priced separately per unit. Core Connect+ software modules are included; hardware, accessories, monitoring and specialist integrations are quoted as required. Pricing details are walked through during a demo or commercial conversation.

Question 02

How do I get a quote?

Talk to us via the contact form, or call our Brisbane (+61 1800 353 384) or Auckland (+64 0508 764 824) offices direct. For council and government procurement, we are on the LGP Fleet Management Services panel and can be engaged via the standard panel RFQ process.

Question 03

What is the typical implementation timeframe?

For a fleet of 20-200 vehicles, typical implementations run six to twelve weeks. Hardware install schedule (TRACKbox per vehicle) is usually the longest-lead line item. Software configuration runs in parallel. Larger or multi-region deployments stage over multiple quarters.

Question 04

How do I request a demo?

Submit the demo form on /demo/. We will send a calendar link within one business day. Demos run 30 minutes and are configured to your specific fleet profile before we meet.

Question not here?

Talk to a Sensium specialist.

If we missed your question, the fastest path is a direct conversation. Most procurement-specific questions need an actual specialist on the call to answer properly.

Talk to a council fleet specialist.

Short call, no sales script. We respond within one business day.